Return Policy

General terms:

You have the right to return the products you purchased within fourteen (14) calendar days and request their replacement or refund. After the expiration of fourteen (14) calendar days from the receipt of the shipment, there is no right to return your order.

Unacceptable Returns:

Returned products must be in the condition sent by TzakiseShop and received by the customer, complete and undamaged. Their packaging should be the one that normally accompanies the product, in excellent condition and with all shipping documents (eg Shipping Note, Retail Receipt, etc.). Returns that do not meet the above conditions are not Accepted and are returned to the customer.

Returns on Seasonal Items (Charms, Easter Items, etc.), on products that have been custom-made, and items with obvious signs of use are not accepted.

Send Returns:

The return as well as the replacement is FREE for the shipments within Greece with the use of the cooperating courier company.

Return Procedure:

The process is simple and is done as follows:

Contact us via e-mail at shop@tzakis.gr, writing your name and your order number, justifying why you want the product returned and if you want a replacement.

Within 2 working days you will receive a reply e-mail with the return instructions through the courier service.

Upon receipt of your return, a detailed check will be made of the condition of the returned item and if there is no problem with its condition, packaging or documents, then you will be informed via e-mail about its acceptance.

Money return:

In case you do not wish to be replaced with a new product, the refund process takes place within fourteen (14) days from the date of receipt of the refund at our headquarters and is extremely simple:

Refunds are made on the original means of payment,

Necessary condition for the customer to inform via e-mail to shop@tzakis.gr about his account number (IBAN), the bank in which he maintains the account and the name of the beneficiary as it is written in the booklet. For security reasons, the beneficiary or co-beneficiary of the account number must be the same person as the one selected in the invoice information and indicated on the purchase receipt.